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Robert L. Cheek
United States
Joined: 16 Mar 2010
Posts: 1

PostPosted: Tue Feb 07, 2017 5:58 pm    Post subject: Exception notice

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Where do I find a fix for this problem? I have restarted & same notice comes up. I have synced the unit & same problem appears.
Help please.
Thanks, Bob
 
SPleas

United States
Joined: 15 Mar 2013
Posts: 134
Moderator
PostPosted: Wed Feb 08, 2017 3:35 pm    Post subject:

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Please contact Customer Support online using our Live Chat option. You may also reach us by phone at 866-SKY-GOLF (866-759-4653). Our business hours as Monday - Friday | 8:00 A.M. CST - 5:00 P.M. CST.
wasatchpowder
United States
Joined: 11 Dec 2010
Posts: 2

PostPosted: Sat Mar 25, 2017 11:38 am    Post subject: Exception notice

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Robert, did you get the exception notice resolved and how did it get fixed?

After doing a recover and reinstall, mine still gets exception notice. Skygolf support told me to replace my Breeze. I think that's bogus. It looks like a software problem to me.
dmtwestboro
United States
Joined: 31 Mar 2014
Posts: 2

PostPosted: Fri Apr 14, 2017 8:40 pm    Post subject:

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Support told me that I had to renew my membership to fix the exception notice. I did renew my membership. When that didn't work, they told me my unit was out of warranty and I could get a new on for $129. I asked for my membership refunded, we'll see if that happens. Very disappointed with the customer service, this is obviously a software issue that they don't want to fix, so they are just stranding all the Breeze users with worthless devices.
dmtwestboro
United States
Joined: 31 Mar 2014
Posts: 2

PostPosted: Sat Apr 22, 2017 7:15 am    Post subject:

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Sky Golf did refund my membership fees, I do thank them for that. Still am concerned about the way this was handled. I prefer a company that stands behind their products. My Breeze wasn'the broken, dropped or damaged. Just made unworkable by software changes from Sky Golf. Pulled out my cheap Golf Buddy that hadn'the been used in 4 years and it works like a champ.
teharwood
United States
Joined: 08 Feb 2010
Posts: 1

PostPosted: Sat Jun 03, 2017 11:46 am    Post subject: software Breeze

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I had the same issue and was told I needed a new or updated device.
I think they have an issue here and are not going to do anything.
This is my fourth sky caddie I have purchased over the last 13 years and two have gone bad do to software with no factory support. Proably my last product from sky caddie for me.
golfer80
United States
Joined: 26 Mar 2011
Posts: 2

PostPosted: Mon Jul 24, 2017 2:14 pm    Post subject: Breeze

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I now have 4 Sky Caddie breezes. 3 of them are useless. Because of software problems. One is still under warranty and all they will do is replace with a "touch" unit for $200.00. What kind of warranty is that???? I am very good at putting the units into recovery mode and re-syncing. Because of all my practice at it. I plan on writing to as many sites as I can telling people what a scam Sky Caddie is. I have been a loyal customer for way over 10 years and this is how they treat me. I am very disappointed.
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