Home | Full Site
Forums:   Index  |  Search  |  Posting Guidelines  |  Forum FAQ  |  My Messages

SkyCaddie SGX - Cannot update to latest software?

 
Post new topic   Reply to topic    SkyGolf 360 Forum Index -> SkyCaddie SGX
View previous topic :: View next topic  

Author

Message

JKisinger
Canada
Joined: 27 Feb 2013
Posts: 1

PostPosted: Fri Apr 07, 2017 10:28 pm    Post subject: SkyCaddie SGX - Cannot update to latest software?

Reply with quote


I have not connected my SkyCaddie SGX to my computer for 5 years and I recently synced it to my computer and tried to update to the latest software but during the transfer (screen says "Transferring...Do Not Disconnect") after about 10 minutes the screen suddenly showed "Application not Found" "Skygolf.com.SGX/recover." Just wondering what the issue might be or if anyone has any ideas as to why this is happening?
 
SPleas

United States
Joined: 15 Mar 2013
Posts: 104
Moderator
PostPosted: Wed Apr 19, 2017 12:30 pm    Post subject:

Reply with quote


Thank you for contacting us. If you have recently updated your SGX and are getting an installation failed message on your device, please follow the below steps to troubleshoot your issue:

1. Unplug the SGX from the computer.

2. Power OFF the SGX. If the unit will not power off using the power off perform a Hard Reset by pressing and holding the power and joystick buttons simultaneously until the device powers off.

3. Power ON the SGX. If the SGX displays the Main Menu (showing Play Golf, Courses and Resume), plug the SGX back in to the computer and attempt a sync. If the SGX returns to the Installation Failed screen, continue with the Recovery Mode steps below.

4. While powered off, press and hold both the Info Button ("i " icon to the right of the joystick) and Hole Button (Flag icon at the bottom right) at the same time.

5. While pressing the Info and Hole Buttons, press the Power button until the display turns on.

6. Once the display is on, release the Power button. Do not release the Info and the Hole buttons. After several seconds, the SGX will display "Recovery Mode".

7. After "Recovery Mode" appears on the device, release the Info and Hole buttons. Plug the SGX into the computer and click "Sync" at www.skygolf.com.

8. Once the device syncs, you should be prompted that an application update is available. Click Update Now.

The above steps will reload the last update onto your device.

If you have any questions or encounter any problems with the reload, please feel free to contact Customer Support at 866-SKY-GOLF (866-759-4653). Our hours are Monday - Friday 8:00 A.M. CST - 7:00 P.M. CST.
Display posts from previous:   
Post new topic   Reply to topic    SkyGolf 360 Forum Index -> SkyCaddie SGX All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

© 2017  SkyHawke Technologies, LLC. All Rights Reserved