rapev93564 - 12/18/24 We had a question about how to improve the speed and quality of customer service, and the cloud call center was a great answer. After reading the article https://projectmanagers.net/what-is-ivr-and-how-does-it-work-in-modern-call-centers/, I understood the benefits and realized that this was my option. This software has helped us to be more flexible: now even remote employees can work full time and take on other tasks. The scalability has also surprised us, because the system adjusts to the load. I recently learned that even dispatch services are implementing such solutions for quick response.
rapev93564 - 12/18/24
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